Invoices and payments

How invoices are created, what partial payments mean, and how discounts and taxes are applied.

6 min read

When an invoice is created

An invoice is raised when a booking is created, priced from the package's pricing and the number of sessions booked. A family booking several children gets one grouped invoice rather than one per child.

Partial payments

Where you allow it, a family can pay part of an invoice up front and the rest later — a deposit to hold a place, with the balance due before the programme starts. Partially paid invoices behave differently on cancellation: rather than being marked cancelled, they're removed from the outstanding list.

Discounts

Discounts can be limited to a number of uses. When a booking that used a limited discount is cancelled, the use is returned to the pool so the code isn't wasted. Sibling discounts apply across a group booking rather than to a single child.

Chasing payment

Outstanding balances are visible per family, so you can see who owes what without exporting anything. Automated reminders save the awkward conversation — most centres find a reminder a few days before the due date collects more than one sent after it.