Changing or cancelling your booking
Move a booking to different dates or cancel it, and see what each one does to your child's place and to your invoice.
3 min read
Moving is usually better than cancelling
Something has come up: a week away in the middle of term, a clash you did not see coming. Before you cancel, think about moving the booking instead. If your child still wants to come and only the dates are wrong, moving keeps the booking in place and puts them on different dates.
Ask your centre what they need from you. Rescheduling a booking sets out what changes and what stays as it was.
What cancelling actually does
Cancelling ends the booking and frees your child's place on every date it covered. All eight Tuesdays, if that is what you booked.
It happens the moment the cancellation goes through. Those places go back into the class and another family can take them.
What happens to what you owe
An invoice you have not paid is cancelled along with the booking.
If you had already paid part of it, the invoice stops appearing on your outstanding list and the balance is between you and your centre: refund, credit, or nothing, according to their terms. A discount code you used becomes available to use again.
Cancellations and refunds goes through this properly.
Changing your mind after cancelling
Nothing stops you booking the same dates again. The places went straight back into the class, so they are there to book — unless another family reached them first. Popular sessions fill quickly. If you are genuinely undecided, talk to your centre before you cancel rather than after.
If the dates you want are full
A session with no places left cannot be booked, and one full date is enough to block a booking that spans it. Where your centre keeps a waitlist, you can add your child's name and they will contact you if a place comes free. Where there is no waitlist, ask anyway — they know what tends to open up as term approaches.
Your centre sets the rules, not Bookingo
Bookingo handles the mechanics: freeing the places, cancelling the invoice, returning the discount code. Everything around them belongs to your centre — how much notice they want, what happens to money already paid, whether a missed session can be made up another week.
Ask before you cancel, not after. A booking that still exists is far easier to sort out than one that has gone.
More on for families
Keeping your family's details up to date
What your centre holds about you and your children, and why the phone number and allergy notes matter before the next session.
How to book your child into a class
Choose the right schedule, check the dates you are committing to, and get your child booked in.
What you owe, and how to pay it
When your centre takes payment, where to find your invoices, and who to ask when a charge looks wrong.