What you owe, and how to pay it

When you pay is your centre's decision

You have booked, and you want to know whether money leaves your account today or an invoice lands next week. Centres set that themselves. Some take payment at the moment you book. Others raise an invoice afterwards and give you time to settle it, and your booking confirmation tells you which applies.

The amount comes from the programme, and it covers every date in the schedule you chose rather than one session at a time.

Where your invoices live

Invoices are raised against your family account rather than against each child, so one list covers everyone you have booked in: what is paid, what is still outstanding. Paid invoices stay there.

Your centre is looking at that same list. Ring them about a payment and you are both reading the same numbers off the same account.

Codes and automatic reductions

If your centre has given you a code — a sibling rate, an early-booking price — you enter it while booking and the total changes before you confirm. Some reductions apply on their own, with no code to type.

Expected a reduction and cannot see it? Ask before you pay. Your centre can see what was applied to your booking and put it right.

Part-paid invoices

Pay part of an invoice and it stays on your outstanding list showing what is left. Settle it in full and it drops off.

If you have paid and the invoice does not look like it has caught up, ask your centre to check whether the payment has reached them.

What cancelling does to your bill

Cancel a booking and an unpaid invoice is cancelled along with it, so there is nothing left to settle.

If you had already paid part of it, the invoice comes off your outstanding list and the balance is something you and your centre sort out between you — money back, credit against something else, or nothing, on their terms. A discount code you used goes back to being available.

Cancellations and refunds covers this in more detail.

If a charge looks wrong

Your centre can amend an invoice, apply a discount you should have had, or explain a line you do not recognise. They also hold the terms you agreed to when you booked.