We care about your privacy. We are a GDPR compliant company.
These Terms and Conditions (the "Terms") govern your use of Bookingo, a management SaaS platform provided by Bookingo, powered by Illumine Technology Inc. ("Bookingo"). By accessing or using our services, you agree to these Terms. Please read them carefully. If you do not agree to these Terms, please do not use the platform.
These Terms are governed by our Privacy Policy, Payment Policy, and any other referenced policies.
Upon registration, Bookingo grants the User a non-exclusive, non-transferable, and revocable license to use the platform, subject to these Terms and Conditions. Access to the platform is contingent upon compliance with these Terms. Failure to comply may result in restricted access or termination of the account.
The User is responsible for:
The User shall ensure that access credentials are not shared with any unauthorized individuals. Bookingo reserves the right to restrict or terminate access to users who violate these Terms or misuse the platform.
Bookingo reserves the right to modify, update, or discontinue the platform or any part of it, with or without notice, at any time. The User agrees that Bookingo will not be liable for any modification, suspension, or discontinuation of the platform.
Bookingo grants the User a time-limited, non-exclusive, and non-transferable right to use the Application and receive the Services as specified in the Agreement. The license does not grant ownership, and the User may only utilize the Application for internal business operations as specified by Bookingo.
Without Bookingo's prior written consent, the User shall not:
The User shall:
Bookingo shall provide Services to the User as per the package pricing shared in the quotation with the User. Each package offers different levels of service, and by subscribing, the User agrees to pay the applicable subscription charges.
Payments for the subscription charges are to be made in advance. Bookingo shall issue an invoice to the User either electronically or in hard copy, yearly in advance as per the agreed subscription pricing. The User shall have 7 (seven) days from the receipt of the invoice to raise any objections. The undisputed invoice shall become due and payable within 15 (fifteen) days from the date of its issuance.
All payments due to Bookingo under this Agreement are subject to any applicable withholding taxes as per the prevailing tax laws.
If Bookingo does not receive payment within 15 (fifteen) days after the due date, Bookingo reserves the right to disable the User's password, account, and access to all or part of the Services. Any amounts not paid when due will be subject to interest at the lesser rate of 1.5% per month or the highest rate permitted by applicable law.
All amounts and fees stated or referred to in this Agreement shall be payable in USD and are non-cancellable and non-refundable, except as provided by the Refund Policy.
Bookingo uses third-party payment gateway solutions that are fully PCI DSS compliant. Bookingo does not store any users' card or bank information in its database. All payment transactions are processed securely by trusted third-party payment gateways.
Users are advised to review the terms and conditions, as well as the privacy policies, of the respective payment gateway providers. Bookingo disclaims any liability arising from the use of these third-party services.
Bookingo collects and processes personal data in compliance with the General Data Protection Regulation (GDPR), SOC 2 Type II standards, and other applicable data protection laws. Data is encrypted both in transit and at rest using AES-256 and TLS standards to ensure maximum security.
Bookingo assures that it will not use or access any data except as explicitly permitted by this Agreement and the Data Processing Agreement (DPA).
All information exchanged between the User and Bookingo shall be treated as confidential and will not be disclosed to any third party unless required by law or essential for service provision.
Bookingo employs third-party service providers (sub-processors) such as Google Cloud and Stripe for data storage and payment processing. By using the platform, the User consents to their data being transferred to these third-party providers, which comply with applicable data protection regulations.
All content, software, designs, and technology used or provided on the platform remain the sole property of Bookingo or its licensors. Bookingo retains all intellectual property rights and ownership of the platform. This Agreement does not transfer any intellectual property rights to the User.
The User is granted a limited, non-exclusive, non-transferable, revocable license to use the platform solely for internal business purposes. The User agrees not to:
The User retains ownership, copyright, and all other rights over data and information provided by the User. Upon termination of the Agreement, Bookingo will provide the User with all data covered by the Agreement. The User will have 30 days from the date of termination to extract data from the platform.
Each Party agrees to safeguard the other Party's Confidential Information from unauthorized use, access, or disclosure using a degree of care no less than that which it uses to protect its own Confidential Information.
Upon the expiration or termination of this Agreement, each Party shall promptly return or destroy all Confidential Information in its possession.
The User expressly agrees that Bookingo, its affiliates, officers, directors, employees, or agents shall under no circumstances be liable for any loss, injury, damage, or claim incurred by the User or any third party arising from or in connection with any transaction or interaction under this Agreement.
The User acknowledges and agrees that it is solely responsible for any claims, damages, and allegations arising from its own acts or omissions under this Agreement.
Under no circumstances shall Bookingo be liable for any loss of profits, revenue, business, data, or for any direct, indirect, incidental, consequential, punitive, special, or exemplary damages arising out of or related to this Agreement.
The Services and Application are provided on an "as is" and "as available" basis, without any warranties of any kind, whether express or implied.
The maximum aggregate liability of Bookingo to the User for any claims arising out of or related to this Agreement shall not exceed the total amount paid by the User to Bookingo in the six (6) months immediately preceding the event giving rise to the claim.
This Agreement shall commence on the effective date specified in the Order Form and shall remain in effect for the period specified. Upon expiration, this Agreement will automatically renew for successive renewal terms unless either party provides written notice of non-renewal at least sixty (60) days prior.
Either party may terminate this Agreement upon sixty (60) days' written notice if the other party defaults in the performance of any material obligations and fails to cure such default within sixty (60) days after receiving written notice.
Upon termination or expiration of this Agreement:
Bookingo shall conduct regular security audits on its technical and organizational measures to ensure the protection of User data. The results of these audits will be made available to the User upon request.
Bookingo may engage sub processors to process personal data, provided that such sub processors adhere to the same data protection obligations. Bookingo shall notify the User of any new subprocessors, providing a reasonable period for the User to raise objections.
In cases where Bookingo transfers personal data to sub processors in third countries, such transfers shall comply with all applicable laws and regulations, including the GDPR.
The User agrees to indemnify, defend, and hold harmless Bookingo from and against any and all claims, damages, losses, liabilities, and expenses resulting from:
This Agreement and all matters arising from it shall be governed by and construed in accordance with the laws of the State of Delaware, USA, without regard to its conflict of laws principles. The parties agree to submit to the exclusive jurisdiction of the courts located in Delaware, USA for the resolution of any disputes.
Upon termination or expiration of this Agreement:
Neither party shall be liable for any delay or failure to perform its obligations under this Agreement due to events beyond its reasonable control ('Force Majeure Events'). Such events may include acts of God, natural disasters, pandemics, war, labor disputes, or government actions.
Both parties agree to comply with all applicable laws and regulations in the performance of their respective obligations under this Agreement.
Neither party may assign or subcontract its rights or obligations under this Agreement without the prior written consent of the other party, except in the case of a merger, acquisition, or sale of all or substantially all of a party's assets.
All notices, requests, or other communications under this Agreement must be in writing and delivered by registered post, courier, or email. Notices will be deemed served seven (7) days after sending. Contact: support@mybookingo.com
This Agreement is non-exclusive. The User acknowledges that Bookingo may engage in similar business relationships with other parties.
Bookingo may disclose that it is providing services to the User, including using the User's name, logo, and trademarks in promotional materials, press releases, and on its website, provided such use is in good faith.
This Agreement, together with any annexures or documents referred to herein, constitutes the entire agreement between the parties and supersedes all prior agreements or understandings.
Any modification, amendment, or waiver of any provision of this Agreement must be in writing and signed by an authorized representative of both parties.
No failure or delay by either party in exercising any right or remedy under this Agreement shall operate as a waiver of that right or remedy.
Nothing in this Agreement is intended to create a partnership or joint venture between the parties, nor authorize either party to act as an agent for the other party.
If any provision of this Agreement is found to be invalid, illegal, or unenforceable, the remainder of the Agreement shall remain in effect.
Bookingo reserves the right to update or modify these Terms at any time. Changes will be effective immediately upon posting, and continued use of the platform constitutes acceptance of the updated Terms.
Bookingo will provide a dedicated Helpdesk offering support on working days between the hours of 8:00 and 20:00 by phone and email. Bookingo will endeavor to answer any support queries within 4 hours during business hours, but no longer than within 36 working hours of the request.
Email: support@mybookingo.com